(Digital Software Licences and Activation Keys)
Last updated: 12 September 2025
Effective for all purchases on: https://edwinconsultant.com / https://edwinconsultant.com/shop

 

  1. Introduction

This Refund and Returns Policy (“Policy”) governs all purchases of digital software licences, activation keys, subscription codes, and all other intangible electronic goods (“Digital Products”) sold by Edwin Consultant Ltd, a company registered in the United Kingdom, located at 17 King Edwards Rd, Ruislip, London HA4 7AE, UK (“the Company”, “we”, “us”, “our”).

By placing an order on our website, you (“the Customer”, including natural persons and legal entities such as UAB “Pigu”) expressly agree to this Policy in full. This Policy is legally binding and forms part of our Terms & Conditions.

Because we sell digital goods that are instantly delivered, uniquely identifiable, and permanently activated, our refund rules differ from those of physical goods.

 

  1. Nature of Digital Products

2.1. All products sold on our website are digital software activation keys or electronic licence codes.
2.2. Delivery is performed exclusively by email and/or by displaying the licence in the Customer’s account or order confirmation page.
2.3. No physical shipment, packaging, or courier delivery applies.
2.4. Digital Products are:

  • non-returnable,
  • non-transferable after delivery (unless allowed by software publisher),
  • permanently assigned to the Customer once issued.

 

  1. Non-Refundable Digital Goods (Strict Rule)

3.1. All digital activation keys delivered by Edwin Consultant Ltd are strictly NON-REFUNDABLE once issued, regardless of activation status.

This rule applies to all cases including, but not limited to:

  • the Customer claims not to have received the key but delivery logs show otherwise;
  • the Customer’s email system filtered, blocked or deleted the delivery email;
  • the Customer later changed their mind;
  • the Customer ordered the wrong edition, version or platform;
  • the Customer purchased on behalf of another entity who no longer needs the software;
  • the Customer cannot or does not want to complete activation;
  • the Customer alleges unauthorized use after successful 3-D Secure or authorised card transaction;
  • the Customer claims that someone else used the key after delivery.

3.2. This rule is necessary because once a licence key is delivered, it becomes irrevocably assigned and can be permanently activated, which makes return or resale impossible.

3.3. Digital Products are exempt from “cooling-off” rights under UK and EU consumer protection laws once digital content delivery has begun with explicit customer consent (Directive 2011/83/EU).

By completing checkout, the Customer provides this explicit consent.

 

  1. Delivery Confirmation and Proof of Receipt

4.1. Edwin Consultant Ltd considers the Digital Product “delivered” when any of the following occur:

  • the order confirmation email containing the activation key is sent to the Customer’s email address;
  • a delivery confirmation log from our email service provider shows “Delivered”, “Accepted”, or “Opened”;
  • the Customer accesses the download page or licence area;
  • the manufacturer’s reseller panel shows that the key was viewed or activated.

4.2. The Customer is responsible for ensuring that:

  • their email address is correctly entered at checkout;
  • their mailbox accepts incoming emails;
  • spam/filters/firewalls do not block licence delivery.

4.3. The Company is not responsible for failed delivery caused by Customer-side email restrictions.

 

  1. Activation Equals Full Performance of the Service

5.1. A Digital Product is considered fully delivered and consumed when the Customer or their representative activates the licence key.

5.2. Activation recorded by the software vendor (e.g., Autodesk, Microsoft, Adobe) constitutes final and conclusive proof that:

  • the Customer received the key,
  • the Customer used the key,
  • the Digital Product is functioning as intended,
  • the transaction is complete and non-refundable.

5.3. Any claim filed after activation — including “service not provided” or “fraudulent transaction” — is invalid.

 

  1. Customer Responsibility for System Compatibility

6.1. Before purchasing, the Customer is solely responsible for verifying:

  • operating system compatibility;
  • hardware requirements (CPU, RAM, GPU, storage, etc.);
  • software prerequisites (e.g., .NET, DirectX, macOS version);
  • the suitability of the purchased version for their needs.

6.2. Incompatibility with the Customer’s device or environment does not constitute grounds for refund, as full product specifications are available on the manufacturer’s website.

 

  1. Corporate Purchases and Authorized Representatives

7.1. Purchases made by legal entities (e.g., companies, institutions) are binding upon the entity regardless of which employee or representative completed the purchase.

7.2. If an employee or representative improperly authorised the order, the matter must be resolved internally within the Customer’s organisation.

7.3. Edwin Consultant Ltd bears no responsibility for internal misuse of corporate payment instruments.

 

  1. Fraudulent Claims and Chargebacks

8.1. Any claim alleging that:

  • the Customer did not receive the product,
  • the Customer did not approve the transaction,
  • the Customer had no contact with the Company,

may be rejected if we provide evidence including, but not limited to:

  • activation records from the software manufacturer;
  • email server delivery logs;
  • technical support communications;
  • customer confirmations of successful installation;
  • IP logs from our delivery system;
  • verified payment authorization (AVS/CVV, 3-D Secure).

8.2. Filing a chargeback after receiving and using the Digital Product constitutes a fraudulent act and a breach of this Policy.

8.3. The Company reserves the right to:

  • submit full evidence to the acquiring bank, card network, and software vendor;
  • block or blacklist Customer accounts;
  • report fraudulent behaviour to applicable authorities.

 

  1. Duplicate Purchases, Wrong Items or Mistakes

9.1. Refunds may be considered only if BOTH conditions are met:

  • the licence key has not been delivered, and
  • the licence key has not been activated, and
  • the Company confirms an internal error (e.g., duplicate billing).

9.2. Once a key has been issued, no corrections or refunds are possible due to the irreversible nature of digital licences.

 

  1. Technical Support

10.1. Technical support assistance is provided free of charge for installation or activation issues related to valid purchases.

10.2. Requesting technical support or acknowledging successful installation constitutes additional verification that the Customer received the Digital Product.

 

  1. Contact Information

For any questions regarding this Policy or your purchase:

Edwin Consultant Ltd
17 King Edwards Rd
Ruislip, London HA4 7AE, United Kingdom
Email: [email protected]
Phone: +44 791 683 7833
Website: https://edwinconsultant.com

 

  1. Acceptance of Policy

By completing a purchase on our website, the Customer confirms that they:

  • have read this Policy in full,
  • understand that Digital Products are non-refundable once delivered,
  • agree to all terms stated herein,
  • waive any right to claim refund after delivery or activation.

This Policy is enforceable against both individual and corporate buyers.